Occasionally, we are unable to verify account ownership. They have been unable to verify me or have advised me to create a new account. From the drop menu, select Account & Sign-In and, in the second box, select “can not access paid services.” Scroll to the bottom and click Next, and on the next screen you will see an option to contact Skype Support. If you have a partially blocked account, then you can Contact Skype Support. Please make sure you tell the agent that you cannot log in to your account because it is blocked, and when asked for your Microsoft Account, give the username you use to sign into Skype. If you scroll down to the bottom, you will get two options – to email or to chat with support. If your account is blocked and you can’t login, then you can contact support here. OK, but I have tried all that and it didn’t work. To recover your account, please visit their official partial block recovery page. This process is designed to protect you from fraudulent use of these payment methods with our services. We need to ensure that you are the owner of the payment method used on your account. This occurs for many reasons: invalid payment details, checks required by the card issuer, etc. Restricted from using Skype’s paid for services? You are far more likely to have that information than any third party trying to gain access to your account, and we need to make sure it’s you to protect your account and personal data.
Admittedly, some of the information we ask for on our forums can be lengthy and hard to remember, but that is the point. Visit the Microsoft Account Diagnostics page and it will take you through the appropriate steps to recover your account. There are other reasons, but they are too lengthy to explore in detail here.
Our systems then act with an air of caution and will force you to reset your password to ensure the integrity of your account. More often than not, the issue is simply that your email address has been leaked by another website.
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